FAQ
Last updated: May 11, 2026
Getting Started
Visu.Haus is a creative tool for generating, editing, saving, exporting, and sharing interactive visual pieces called visus.
Visu.Haus was created to make visual experimentation faster and more accessible: a place where designers, artists, and curious makers can turn ideas into interactive motion, code, and reusable visual systems without starting from a blank canvas every time.
Open Create, describe the visual you want, add reference assets if helpful, and run a generation. You can then edit, save, export, or continue refining the result.
You can explore parts of the site without an account, but sign-in is needed for saved visus, account features, billing, and private library actions.
A .visu file is the project format used by Visu.Haus. It can hold the interactive visual, settings, assets, and metadata needed to reopen or share a visu.
Current versions of Chrome, Safari, Edge, and Firefox are recommended. Some export or camera features may depend on browser media and file APIs.
Creating and Editing
Yes. Plans can limit asset count and file size. Only upload files you have the right to use, and avoid private credentials or sensitive personal data.
Yes. Use update instructions to refine motion, layout, style, color, assets, or behavior without starting from scratch.
Not guaranteed. AI systems can produce similar outputs for different people, especially for common prompts or simple visual ideas.
Commercial use is available on paid plans, subject to the Terms of Use, applicable law, third-party rights, and any restrictions tied to uploaded assets or providers. The free plan is intended for learning, testing, and personal exploration.
Avoid secrets, credentials, confidential client material, sensitive personal data, and content you are not allowed to use.
Plans and Credits
Yes. The free plan is for trying the editor and saving a small number of visus. Paid plans add more credits, storage, exports, and higher limits.
Cloud AI credits are the unit used when Visu.Haus runs managed generation or other eligible AI-powered actions for you. MCP generations that run through your own compatible AI provider do not use Visu.Haus Cloud AI credits. Some plans include monthly credits, and additional credit packs may be available.
Monthly plan credits are intended for the current billing cycle and may reset. Purchased credits may follow separate rules shown in the account or checkout flow.
You can wait for the next plan renewal, upgrade, or buy more credits when credit packs are available. Connected clients and MCP workflows may stop, fail, or be limited when credits, storage, or plan limits are exhausted.
Yes. You can manage billing through the account or billing portal when available. Access usually continues until the end of the paid period unless the plan terms say otherwise.
No. Purchases are final, and Visu.Haus does not offer refunds or credit returns for change of mind, unused purchases, subjective dissatisfaction, prompt quality, expected style, misunderstanding a feature, or delivered outputs you decide not to use. Mandatory consumer rights that cannot be waived still apply.
Credits may be restored only when a platform error prevents delivery of any completed output. A completed output is not refundable just because the style, usefulness, quality, or creative direction was not what you expected.
MCP and Connected Clients
The Visu.Haus MCP server lets compatible AI clients and assistants interact with a connected Visu.Haus account. Depending on the available tools and your plan, a client can request account status, generate .visu files, save work to My Visus, upload user-provided .visu files, return saved links, or manage saved items.
Use a compatible MCP client, connect or authorize your Visu.Haus account, follow the setup instructions shown in the product or client, and then ask the client to create or manage visus. Only connect clients you trust, because actions made through the connection can affect your account.
It means eligible MCP generations can run through your own compatible AI provider without using Visu.Haus Cloud AI credits. It does not mean unlimited storage, unlimited requests, unlimited external-provider usage, or a guarantee that every connected provider will always be available.
No. MCP generations that run through your own compatible AI provider do not use Visu.Haus Cloud AI credits. Cloud AI credits are used when Visu.Haus runs managed generation for you.
Yes. MCP access can still be limited by your Visu.Haus plan, account status, fair-use controls, technical rate limits, storage limits, file-size limits, saved-item limits, provider availability, and the quotas or costs of your external AI provider.
Yes. Your AI client, model provider, automation platform, cloud runtime, API provider, internet provider, or other connected service may charge separately. Visu.Haus is not responsible for third-party charges or costs triggered by your connected tools.
You are responsible for prompts, approvals, tool calls, uploads, saves, links, downloads, publications, edits, deletions, and outputs made through your connected account. Disconnect access or rotate credentials if a client behaves unexpectedly.
Files, Exports, and Storage
Saved visu limits depend on your plan. The pricing page shows the current limits for Free, Starter, Pro, and Max.
Depending on your plan and the current editor surface, exports may include the native .visu project file, SVG, PDF, HTML, and video formats. Some exports are available only on paid plans.
Yes. Library items can be downloaded when the feature is available for your plan and file type.
Yes. You can remove items from your library. Some records may remain temporarily in backups, logs, or billing/security systems when required.
Uploads can fail if a file is too large, unsupported, blocked by the browser, interrupted by the network, or over your plan limits.
Gallery and Sharing
The Gallery is the public surface for curated and shared visus. It lets visitors explore examples and open public pieces.
Yes, when your plan and account state support submissions. Only submit work you are comfortable making public.
Some Gallery items may be openable or remixable depending on the item settings and product rules.
If sharing is enabled for an item, Visu.Haus can create a public link. Anyone with that link may be able to view the shared visu.
Use the available unpublish or delete controls, or contact contact@visu.haus if you need help removing a public item.
Creator
Visu.Haus was created by Lucas Luz, a designer building tools for visual experimentation, interactive graphics, motion, and creative workflows.
The motivation was to give creators a faster way to explore visual ideas, prototype expressive systems, and move between prompt, code, motion, and export without losing the playful part of design.
It is both, but the design goal comes first. AI helps generate and transform ideas, while the product is shaped around creative control, visual taste, editing, saving, exporting, and sharing.
For feedback, collaborations, questions, or support, email contact@visu.haus or use the links in the footer to reach Lucas Luz.
Privacy and Support
Visu.Haus may store account details, saved visus, uploaded assets, prompts, billing state, credits, logs, analytics, and support messages needed to run the service.
Yes, when needed to generate or update a visu. Requests may be processed by AI providers used to operate the service.
Email contact@visu.haus. We may need to verify your identity before processing privacy requests.
Send details to contact@visu.haus, including your account email, the page or item affected, and any screenshots or error messages that help reproduce the issue.
They are available in the footer, in the Legal Center at /legal, and directly at /privacy-policy and /terms-of-use.