This Policy applies to Visu.Haus websites, accounts, editor surfaces, generator routes, gallery pages, billing flows, emails, support, exports, public links, APIs, MCP server access, connected-client features, and related services. Third-party services that you choose to use with Visu.Haus may have their own terms and privacy policies.

For purposes of privacy laws, Visu.Haus is generally the controller of account, billing, product, support, analytics, and saved library information. AI providers, authentication providers, payment processors, hosting providers, email providers, analytics providers, and storage providers may process information as service providers or independent controllers depending on their role and terms.

Account information

Name, email address, authentication identifiers, profile details, account status, plan, role, locale, settings, and sign-in state.

Creation information

Prompts, instructions, generation settings, generated visus, saved .visu files, uploaded reference assets, uploaded media, covers, previews, exports, edit history, gallery submissions, share links, titles, tags, creator attribution, MCP tool requests, API requests, connected-client actions, and generated or uploaded files saved through integrations.

Billing information

Plan, credit balances, subscription status, invoices, Stripe customer identifiers, purchase history, cancellation state, refunds, payment events, and billing support records. Stripe processes payment card details; Visu.Haus does not store full card numbers.

Usage and device information

IP address, browser, device, operating system, approximate location inferred from network data, pages viewed, features used, timing, clicks, errors, logs, performance data, analytics events, security signals, API metadata, MCP session metadata, client identifiers, authorization status, and feature-gate decisions.

Messages and support

Emails, feedback, bug reports, legal notices, copyright reports, billing disputes, security reports, commercial inquiries, and other information you send directly.

Do not upload secrets, passwords, private credentials, highly sensitive personal information, confidential client files, or material you do not have the right to use.

We may log prompts, uploaded context, generation settings, outputs, errors, MCP tool calls, API requests, saved-file actions, and related metadata to operate, debug, secure, monitor abuse, support, and improve Visu.Haus internally.

We do not sell your private prompts or private uploaded files. We do not publish private prompts, private uploads, or private saved files without your permission, except where required to comply with law, enforce rights, investigate abuse, protect safety, or operate the service through trusted providers.

Private prompts and private uploaded files may be processed by AI providers, hosting providers, storage providers, analytics providers, connected clients you authorize, and operational vendors as needed to provide and improve the service. We do not use private prompts or private uploaded files to train public third-party AI models unless you explicitly opt in.

Public gallery items, public share links, public titles, public creator attribution, public previews, and public .visu files are public by design and may be indexed, viewed, copied, opened, or remixed by others depending on product features and settings.

• Provide, secure, maintain, personalize, and improve Visu.Haus accounts, editor tools, gallery pages, saved files, exports, billing, and support.
• Generate, update, render, store, duplicate, publish, share, download, and export visus at your request.
• Authenticate MCP and API access, expose account status and product instructions to compatible clients, save generated visus to your library, and return links or files requested through connected workflows.
• Track credits, plan limits, feature gates, subscriptions, purchases, billing status, refunds, and account state.
• Detect abuse, prevent fraud, enforce limits, troubleshoot errors, protect the service, prevent misuse, and protect other users.
• Measure usage, reliability, conversion, product quality, performance, and feature adoption.
• Send transactional emails, account notices, receipts, plan updates, support replies, legal notices, and, where allowed, product updates.
• Comply with legal obligations, accounting rules, tax requirements, payment records, security requirements, and valid legal requests.

We do not sell personal information in the ordinary sense of that phrase. We share information only when needed to operate Visu.Haus, when you choose to publish or share something, when a provider is needed to process a request, or when legal, safety, security, or business reasons require it.

• Service providers: hosting, storage, database, authentication, analytics, payments, email, security, AI generation, logging, customer support, and operational tooling.
• AI providers: prompts, uploaded context, settings, and related data may be sent to AI providers to generate or update output.
• Connected clients: if you connect Visu.Haus to an MCP client, AI assistant, automation, or third-party tool, information needed to complete your requested action may be returned to or processed by that client. Visu.Haus does not control the privacy practices, retention, security, or costs of those external clients.
• Public sharing: published gallery items, public links, titles, creator names, previews, source files, metadata, and files needed to display or open the shared visu.
• Legal and safety: information may be disclosed to comply with law, enforce terms, protect rights, investigate abuse, prevent harm, or respond to valid requests.
• Business changes: information may transfer as part of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

Visu.Haus may use cookies, local storage, session storage, IndexedDB, and similar technologies to keep you signed in, protect sessions, remember preferences, route traffic, support editor state, store temporary launch intents, measure performance, understand product usage, and improve reliability.

Essential technologies

Authentication, security, routing, billing, fraud prevention, editor state, saved preferences, and product functions that are needed for the service to work.

Analytics technologies

Measurement tools that help us understand traffic, page views, feature usage, performance, errors, and product quality.

Browser controls

You can block or delete cookies and storage through your browser. Blocking some technologies may affect sign-in, billing, saved preferences, editor behavior, exports, uploads, or security features.

Where applicable law requires consent for non-essential analytics or similar technologies, Visu.Haus will ask for or honor applicable privacy choices before using those technologies. You can also contact contact@visu.haus to request privacy choices or restrictions tied to your account.

We keep information for as long as reasonably needed to provide Visu.Haus, maintain records, resolve disputes, enforce agreements, protect against abuse, support users, improve the product, and meet legal, tax, accounting, and security obligations.

• Account, profile, plan, and library information are generally kept while the account is active.
• Saved files, public gallery items, share links, covers, previews, and exports may remain until removed, unpublished, deleted, or restricted according to product controls and platform rules.
• MCP and API logs, tool-call metadata, authorization metadata, generated links, upload records, and troubleshooting data may be retained for operational, security, abuse-prevention, support, billing, and legal reasons.
• Billing, subscription, invoice, credit ledger, tax, dispute, and accounting records may be retained for legally required or commercially reasonable periods.
• Logs, analytics, security events, delivery events, and troubleshooting data are kept for limited operational periods unless needed for abuse prevention, legal claims, safety, or security.
• Backups, caches, provider logs, and archived records may retain copies for a limited time after deletion from live product surfaces.

We use reasonable administrative, technical, and organizational safeguards, including access controls, provider security controls, and encryption for sensitive stored information where appropriate. No internet service can guarantee perfect security.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing of your personal information. You may also have rights to opt out of certain sharing, targeted advertising, profiling, or marketing and to avoid discrimination for exercising privacy rights.

To make a request, contact contact@visu.haus. We may need to verify your identity and account before responding. Some information may be retained when needed for security, billing, accounting, legal, fraud prevention, abuse prevention, or legitimate operational reasons.

If you are located in a jurisdiction with a privacy regulator, you may have the right to complain to that regulator. We ask that you contact us first so we can try to address the issue.

Visu.Haus is not directed to children under 16. Paid accounts should be used only by adults or by users with permission from a parent, guardian, or authorized organization.

Visu.Haus and its providers may process information in the United States and other countries where we or our service providers operate. Those countries may have privacy laws different from the laws where you live.

We may update this Policy as the product, providers, laws, or business changes. If changes are material, we will take reasonable steps to notify users through the site, product, account area, or email.

For privacy requests, cookie questions, security concerns, provider questions, MCP access questions, or requests about prompts and saved content, contact Visu.Haus at contact@visu.haus.